At Slay Vibes, we strive to provide a seamless and efficient shipping experience for all our customers. Below you’ll find important information regarding our shipping methods, timelines, costs, and policies.
Shipping Methods & Costs
- Standard Shipping: We offer standard shipping on all orders. Shipping costs vary depending on the destination and the weight of the package.
- Free Shipping: Enjoy free standard shipping on orders over $99.
- Express Shipping: For faster delivery, we offer express shipping options at an additional cost. Rates and delivery times are displayed at checkout.
Order Processing Time
- Processing Time: Orders are typically processed within 2-7 business days. Please note that processing times may vary based on product availability and customization requirements.
- Business Days: Business days are Monday through Friday, excluding holidays.
Estimated Delivery Times
- Standard Shipping: Estimated delivery time is 5-10 business days within the United States. International delivery times vary based on the destination country.
- Express Shipping: Estimated delivery time is 2-5 business days within the United States. International delivery times vary based on the destination country.
International Shipping
- Availability: We ship to select countries worldwide. Please check our shipping options at checkout to see if we deliver to your location.
- Customs & Duties: International customers are responsible for any customs fees, import duties, taxes, and other charges. These charges are not included in the product price or shipping cost and vary by country.
Shipping Confirmation & Tracking
- Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your shipment.
- Tracking Information: Please allow up to 48 hours for the tracking information to update after receiving the shipping confirmation.
Shipping Address Information
- Correct Address: Please ensure that the shipping address you provide at checkout is accurate and complete. Slay Vibes is not responsible for packages delivered to an incorrect address provided by the customer.
- Change of Address: If you need to change the shipping address after placing an order, please contact us immediately at support@slayvibes.com. Address changes can only be made before the order is shipped.
Lost or Stolen Packages
- Responsibility: Slay Vibes is not responsible for lost or stolen packages confirmed to be delivered to the address provided by the customer. If your tracking information states that your package was delivered and you have not received it, please contact the carrier to file a claim.
Delivery Issues
- Delayed Delivery: While we strive to ensure timely delivery, there may be delays due to unforeseen circumstances such as severe weather, holidays, or postal service disruptions. We appreciate your patience and understanding in these situations.
- Contact Us: If you experience any issues with your delivery, please contact our customer service team at support@slayvibes.com for assistance.
Note: Slay Vibes reserves the right to update this shipping policy at any time. Please refer to this page for the most current policy information.