Eligibility:

• Items must be unused, unworn, and in the same condition that you received them.
• The return request must be made within 30 days of receiving your order.

Non-returnable items:

• Customized items (unless there is a defect in the product).
• Gift cards.

Process:

• To initiate a return, please contact our customer service team at support@slayvibes.com with your order number and the reason for your return.
• We will provide you with a return shipping label and instructions on how to send your item back.
• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.

Return Shipping:

• If the return is due to our error (incorrect or defective items), we will cover the return shipping costs.
• For other returns, customers are responsible for the cost of return shipping.

Refunds:

Processing:

• Once your return is received and inspected, we will process your refund. A credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.

Partial Refunds:

• Partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@slayvibes.com.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at support@slayvibes.com with your order number and a description of the issue. We will arrange for a replacement or refund as needed.

Return Address:

• Returns should be sent to the address provided in the return instructions you receive after contacting our customer service team.

Note: Slay Vibes reserves the right to update this return policy at any time. Please refer to this page for the most current policy information.